COMPLAINT REDRESSAL ESCALATION MATRIX

 
 
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• In case concerns not addressed, you may escalate it to Next Level as per below matrix. Please quote your Email Interaction No. while raising your complaint to the subsequent level.
  CONTACT PERSON Address PHONE NO. EMAIL Working Hours
Customer Care Soumen Dutta
/Arvind Mahansaria
DA-14, Saltlake Coty, Sector-1, Kolkata-700064 033-40205901 mail@eisec.com/ grievance@eisec.com Monday to Saturday 9 AM to 12:30 PM and 2 PM to 6 PM
Head of Customer Care Anuj Agarwal DA-14, Saltlake Coty, Sector-1, Kolkata-700064 033-40205916 mail@eisec.com/ grievance@eisec.com Monday to Saturday 9 AM to 12:30 PM and 2 PM to 6 PM
Compliance Officer Tapas Kumar Maity
/Sumeet Kumar Kejriwal
DA-14, Saltlake Coty, Sector-1, Kolkata-700064 033-40205949 mail@eisec.com/ grievance@eisec.com Monday to Saturday 9 AM to 12:30 PM and 2 PM to 6 PM
CEO Sanjay Kumar Shroff DA-14, Saltlake Coty, Sector-1, Kolkata-700064 033-40205903 mail@eisec.com/ grievance@eisec.com Monday to Saturday 9 AM to 12:30 PM and 2 PM to 6 PM
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ or https://www.mcxindia.com/Investor-Services or https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.